Abstract:
This study investigates the impact of the emotional
intelligence on strategic management of technology and the
organizational performance of the banking industry in Sri Lanka.
The factors related to this are comprised of technology strategy,
technological capability and technological knowledge management
forming strategic management of technology (SMT) construct;
experiential emotional intelligence, strategic emotional intelligence
forming emotional intelligence (EI) construct; learning and growth,
internal business process, stakeholder satisfaction forming
organizational performance construct. A review of the literature
was conducted to investigate and analyze the existing literature on
managing the technology strategically, emotional intelligence and
the performance of the organization. This resulted in the conceptual
model and the hypotheses. A questionnaire-based survey was
conducted drawing a sample of 1200 managers of seventeen banks
in the Western Province which were registered under the Colombo
Stock Exchange in order to test the conceptual model and the
hypotheses. The data analysis was performed using SMART PLS
based SEM technique. The study findings indicate that the
suggested model achieved an acceptable fit with the data and the
suggested hypothetical paths were significant. The findings provide
a board picture of the influence of the emotional intelligence on the
relationship between SMT and the performance of the organization.
The study found that there is a moderating effect of emotional
intelligence on the relationship between the strategic management
of technology and the performance of the organization in the sector.
Furthermore, it was evident that EI is more influential on the
mentioned relationship than the well-established facts in the related
literature. Based on the findings, the recommendations have been
made in order to increase the performance of the Sri Lankan
banking industry.
