Abstract:
Maintenance management of building services has become one of the critical issues among building
sector professionals recently. The interruptions or damages to the building services extensively affect
the core operation of the business. Therefore, appropriate maintenance management arrangements
are required to sustain a proper building services system. Building practitioners tackle various issues
and seek a variety of alternative solutions to deliver an effective maintenance strategy for the building
services. However, the lack of consideration on the overall effectiveness of maintenance services has
faced frequent problems such as human errors, health and safety issues, resource scarcities, and time
delays. In order to address those problems, this research has been carried to develop a framework that
ensures the effectiveness of maintenance activities of the building services in Sri Lanka.
An extensive literature review was mainly carried to discover the impact of effective maintenance
activities towards the building services. Afterwards, a preliminary experts’ survey was conducted to
obtain the factors affecting to effectiveness of maintenance activities. Subsequently, a questionnaire
survey was conducted among maintenance personals to rank identified factors according to their
impact. Further, semi-structured interviews have been carried out mainly to identify the limitations of
maintenance work.
The framework highlights the factors that affect the effectiveness of maintenance activities of building
services. Further, the framework facilitates to address the limitations of maintenance activities of
building services. The framework can be used as clear evidence to convince both top management and
owners of organisations to ensure the effectiveness of maintenance activities as well.
