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dc.contributor.author Amaratunga, D
dc.contributor.author Baldry, D
dc.contributor.author Sarshar, M
dc.date.accessioned 2013-10-21T02:29:15Z
dc.date.available 2013-10-21T02:29:15Z
dc.identifier.uri http://dl.lib.mrt.ac.lk/handle/123/8695
dc.description.abstract Facilities management operates on the premises that the efficiency of any organisation is linked to the physical environment in which it operates and that the environment can be improved to increase its efficiency. This has increasingly become an important function of the built environment. This paper looks at performance measurement of facilities management practices and argues that the future of performance assessment of facilities management will have to shift in emphasis towards a measurement and management system. It further discusses the potential for the application of such a management system, the balanced scorecard, through which facilities management performance assessment may be explored.
dc.language en
dc.subject Facilities management
dc.subject Performance measurement
dc.subject Balanced scorecard
dc.title Assessment of facilities management performance - what next?
dc.type Article-Abstract
dc.identifier.year 2000
dc.identifier.journal Facilities
dc.identifier.issue 1
dc.identifier.volume 18
dc.identifier.pgnos 66-75


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