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Critical elements that discriminate between successful and unsuccessful ERP implementations in Sri Lanka

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dc.contributor.author Wickramasinghe, V
dc.contributor.author Gunawardena, V
dc.date.accessioned 2013-10-21T02:29:12Z
dc.date.available 2013-10-21T02:29:12Z
dc.identifier.uri http://dl.lib.mrt.ac.lk/handle/123/8677
dc.description.abstract Purpose – The purpose of this paper is to explore enterprise resource planning (ERP) implementation project performance of successful and unsuccessful implementations; critical elements (CEs) that are conducive to success; and whether implementation project performance and CEs vary across the number of modules implemented, product type, and number of employees affected by the ERP. Design/methodology/approach – Survey research methodology was used and data collected from 74 ERP implementation projects in Sri Lanka. Data were analysed using descriptive statistics, independent sample t-test, one-way analysis of variance (ANOVA), and logistic regression. Findings – ERP implementation project performance significantly differs between successful and unsuccessful implementations. The importance given to CEs of training and education, user involvement, managing user expectations, interdepartmental cooperation, ERP teamwork and team composition, software development, testing and troubleshooting, project management, project champion, BPR and customisation, change management programme and culture, and effective communication significantly differ between successful and unsuccessful implementations. Although ERP implementation project performance does not vary by the number of ERP modules implemented, product type, and number of employees affected by the ERP, several CEs were found to vary by these three contextual variables. Originality/value – Despite extensive literature on ERP implementations, empirical studies are needed for a better understanding of CEs that are conducive to success. In the context of globalisation of business operations and interlocking supply chains, research on CEs that are conducive to success in Sri Lanka is interesting, relevant and timely, since there is an increasing interest in understanding the work environment in Asia.
dc.language en
dc.subject Manufacturing resource planning
dc.subject Operations and production management
dc.subject Critical success factors
dc.subject Sri Lanka
dc.title Critical elements that discriminate between successful and unsuccessful ERP implementations in Sri Lanka
dc.type Article-Abstract
dc.identifier.year 2010
dc.identifier.journal Journal of Enterprise Information Management
dc.identifier.issue 4
dc.identifier.volume 23
dc.identifier.pgnos 466-485


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