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Browsing Faculty of Engineering, Computer Science & Engineering by Subject "CUSTOMER SERVICES - Churn Management"

Browsing Faculty of Engineering, Computer Science & Engineering by Subject "CUSTOMER SERVICES - Churn Management"

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  • Churn management in Sri Lankan retail mobile market 
    Adikari, AARE [Thesis-Abstract]
    Chum is a measure of the number of subscribers who leave or switch to another carrier’s service. Chum is two fold comprising voluntary chum and involuntary chum .The frequent migration of customers is in a way a threat to ...