Abstract:
The study investigated the influence of perceived organisation support (POS),
employee engagement, and organisation citizenship behaviour (OCB) on quality
performance of ISO 9001:2000 certified manufacturing firms in Sri Lanka. A
random sample of 255 shop-floor employees that fulfilled the selection criteria set
for the study responded. Structural equation modelling was used for the data
analysis. It was found that OCB-I mediates the relationship between POS and
quality performance as well as employee engagement and quality performance.
However, the findings suggest that neither POS nor employee engagement operates
as an antecedent to OCB that immediately benefit the organisation in general (OCB-O).
Citation:
Wickramasinghe, V., & Perera, S. (2014). Effects of perceived organisation support, employee engagement and organisation citizenship behaviour on quality performance. Total Quality Management & Business Excellence, 25(11–12), 1280–1294. https://doi.org/10.1080/14783363.2012.728855
