Barriers to the business functioning of the domestic courier industry in Sri Lanka

Abstract

A supply chain interconnects the global and local partners, suppliers, organizations in strategic level. Knowledge of supply chain management is becoming wisdom in future trends, forecasting, and providing the competitive edge in an organization’s success. Logistics plays the vital part in moving tangible movements, information, and cash on upward and backward in the entire supply chain. Logistics is accountable for all sorts of movements of goods in all modes of transportation and sizes. As one of the main players in the logistics industry, domestic courier services are connecting the rural economies to urban and the urban businesses to rural. Domestic courier services directly and indirectly help and assure the safe, reliable speed movements of business and personal goods. It helps its customers to focus on their core business activities and take the responsibility of connecting the last mile deliveries. Due to the development of e-commerce, domestic courier services adding value to collecting the cash sales and the reverse logistics part as well. This research identified the barriers to business functioning of the domestic courier industry in Sri Lanka. Further it describes the importance of the domestic courier industry in Sri Lanka. Additionally, the need for standardized, united and the competitiveness of the domestic courier industry in Sri Lanka. This study was initially conducted by interviewing the domestic courier industry experts, getting the relevant information from the management level staff in the domestic courier industry through questionnaire. Collected information was transformed into a data set. Then data has been analyzed by using Principle Component Analysis in Exploratory Factor Analysis Method.