Abstract:
Robotic Process Automation (RPA) is becoming an integral part of today’s businesses that compete in more dynamic business environments as it helps to automate rule-based, repetitive tasks. However, it is necessary to identify benefits realisation key success factors (BRKSFs) applicable for RPA initiatives, given that most of the initiatives are failures. This research aims to identify BRKSFs and hierarchical relationship between BRKSFs relevant to RPA initiatives. Research findings are conveyed as a model which shows the hierarchical relationship. According to the findings, having a clear, well-defined, and immutable process is the most significant BRKSF as its driving power over the other factors is high. Overall, the findings of this study will help researchers and industry practitioners to identify a priority order between RPA BRKSFs.
