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The Role of soft total quality management practices on organizational performance of Sri Lankan IT software development companies

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dc.contributor.advisor Perera, HSC
dc.contributor.author Bentotage, LG
dc.date.accessioned 2019-01-12T01:15:20Z
dc.date.available 2019-01-12T01:15:20Z
dc.identifier.uri http://dl.lib.mrt.ac.lk/handle/123/13780
dc.description.abstract Quality management has been known as a method to improve the organizational performance, in most cases only the hard aspects of quality management are tested against the organizational performance, due to their direct ability on achieving quality certifications. When looking at the today’s globalized economy, being competitive in an industry is itself a challenge. The study mainly focuses on the area of soft quality management practices and its effect on organizational performance. Based on the reviewed literature a conceptual model has been identified with seven soft quality management dimensions namely continuous training, total employee involvement, team work ,top management commitment, empowerment, democratic management style and quality culture. Organizational performance is taken as the dependent variable. By looking at both contribution and growth, Sri Lankan IT software development industry has taken for the study with a sample of five IT software development companies. These companies were selected based on their large scale development efforts to the local and global software market. Samples of 202 software engineers were responded to the research questionnaire. In addition few managers were interviewed from each company to cross check the data gathered. The section of data analysis has been done under three main categories, of briefing the sample profile, descriptive statistics of both independent and dependent variable and the hypotheses testing. The method of multiple regression was used to test the hypotheses. The software used for the statistical data analysis is SPSS. With the research findings continuous training, top management commitment, quality culture, empowerment and total employee involvement came as significant factors to organizational performance and both team work and democratic management style insignificant with the level of confidence 0.05. The main suggestions include improving the knowledge on quality, refine appraisal systems, make managers quality trainers and allocating more resources. en_US
dc.language.iso en en_US
dc.title The Role of soft total quality management practices on organizational performance of Sri Lankan IT software development companies en_US
dc.type Thesis-Abstract en_US
dc.identifier.faculty Engineering en_US
dc.identifier.degree Master of Business Administration in Management of Technology en_US
dc.identifier.department Department of Management of Technology en_US
dc.date.accept 2011-12
dc.identifier.accno 104413 en_US


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