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Impact of information and communication technology usage on organizations' productivity

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dc.contributor.advisor Wickamasinghe, CN
dc.contributor.advisor Dasanayaka, SWSB Malaarachchi, DN 2018-12-28T20:56:44Z 2018-12-28T20:56:44Z
dc.description.abstract Information and Communication Technology (ICT) has become the disruptive change agent in the corporate sector. Both Government and private organizations increasingly relying on ICT to improve productivity and gain competitive advantage. Even though ICT increases their influence in the modern business environment more than ever before, ICT usage in organizations has become just a marketing tool to display IT savviness to the world. There is not much evidence in Sri Lanka to accept the actual impact of ICT on business compared to its investment cost. Hence, the question of “Does the ICT actually Increase the organizations’ productivity?” Academic literature has contradicting opinion regarding the matter. Some researches conclude that ICT, in fact, increases the Organizations’ productivity while others do not, giving birth to the theory of IT Productivity Paradox. Increasing investments and usage of ICT in Sri Lankan organizations proves the importance of finding the answer to the problem, Does ICT usage influence the Organizations’ Productivity? Therefore, this research is focused on identifying the level of ICT usage, organizations’ productivity level, and whether ICT usage influences the organizations’ productivity in Sri Lankan private Sector Organizations. Scope is limited to private and public Limited companies in Sri Lanka in different industries. ICT usage is defined with, ICT functionality usage and ICT device usage which are identified as Independent variables. Organizations’ productivity is defined as business process performance which is the dependent variables for this study. Industry type is considered as a moderator variable. Descriptive and inferential analysis were used while multiple regression was used to test hypotheses. Data analysis shows that ICT device usage doesn’t influence Organizations’ productivity while ICT functionality usage does influence organizations’ productivity. Further, Industry type doesn’t moderate the rellationship between ICT usage and organizations’ productivity. en_US
dc.language.iso en en_US
dc.subject ICT Usage en_US
dc.subject Organizations’ productivity en_US
dc.subject Productivity Paradox en_US
dc.subject Sri Lankan Private Sector en_US
dc.title Impact of information and communication technology usage on organizations' productivity en_US
dc.type Thesis-Abstract en_US
dc.identifier.faculty Engineering en_US Master of Business Administration in Management of Technology en_US
dc.identifier.department Department of Management of Technology en_US 2016-12
dc.identifier.accno TH3472 en_US

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