Abstract:
The hospitality industry and hotels in particular, have witnessed increasing competition for high service quality and customer satisfaction. Sri Lankan hotel industry faces a range of difficulties due to lack of productivity of the maintenance workers. Training and Development (T&D) is one of the foremost part of human resource management which can influence to improve productivity of maintenance workers. Accordingly, the aim of this research is develop a T&D framework to improve the maintenance workers productivity in the hotel industry. Case study was selected as the most suitable research method for this study. The reasons being, the study needed to focus on in-depth decisions and behavioural attitudes of individuals and groups within and between organisations. Case study findings revealed that, organisations conceived a positive impression on the importance of systematic implementation of T&D to improve the productivity of the maintenance staff. However, the organisations found themselves confronted by some barriers on implementing such systematic processes. As a result, the importance of adapting such systematic processes and the benefits they may bring into the organisation remain unidentified by the organisations.
