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Troubleshooting in software as a service (SaaS) environments using multi-agent technology

Show simple item record Asanka, PPGD Karunananda, AS 2018-06-14T01:22:09Z 2018-06-14T01:22:09Z
dc.identifier.issn 2349-6002 en_US
dc.description.abstract Troubleshooting in Software as a Service (SaaS) environment is inherently complex due'to involvement of multiple subsystems, which operate under lots of uncertainty. A research has been conducted to develop a Multi Agent System (MAS) for troubleshooting in SaaS environments by implementing an agent for each subsystem. Each agent has its personal ontology with the subsystem specific knowledge, whereas the domain ontology comprises of commonly accessible knowledge. In presence of an event requiring troubleshooting, the agents start communicating with each other and arrive at a globally acceptable solution. The communications among agents ensure the proper coordination and negotiation so that resource utilization can be optimized within the environment. The MAS solution has been evaluated with real world SaaS operation in a medium scale software development company. The experimental results show that Multi Agent solution for troubleshooting in SaaS can generate more accurate solutions in a lesser time. en_US
dc.language.iso en en_US
dc.subject Multi Agent Systems, SaaS, Message Space Agent, Ontologies en_US
dc.title Troubleshooting in software as a service (SaaS) environments using multi-agent technology en_US
dc.type Article-Abstract en_US
dc.identifier.year 2014 en_US
dc.identifier.journal International Journal of Innovative Research in Technology (IJIRT) en_US
dc.identifier.issue 8 en_US
dc.identifier.volume 1 en_US
dc.identifier.pgnos pp. 17 - 23 en_US

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