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Perceptual differences of enterprise resource planning systems between management and operational end-users

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dc.contributor.author Wickramasinghe, V
dc.contributor.author Karunasekara, M
dc.date.accessioned 2016-05-10T06:57:09Z
dc.date.available 2016-05-10T06:57:09Z
dc.date.issued 2016-05-10
dc.identifier.issn 1362-3001 en_US
dc.identifier.uri http://dl.lib.mrt.ac.lk/handle/123/11728
dc.description.abstract This article seeks to explore the perceptions of two different user groups - management and operational end-users - on enterprise resource planning (ERP) system product performance and post-implementation impact of usage on them. One hundred and sixty-seven management and operational end-users from 15 manufacturing firms operating in Sri Lanka responded. Over 88% of the respondents came from firms that employed more than 500 employees; 68% responded that more than 200 employees are using ERP in their firms; and 70% responded that ERP is in use for more than 3 years in their firms. Significant differences have not been found between the two groups in their perceptions towards ERP system product performance. However, problem-solving support, authority and decision rights and overall performance improvement have been identified as important post-implementation outcomes of ERP usage that discriminate between management and operational end-users en_US
dc.language.iso en en_US
dc.relation.uri 10.1080/0144929X.2010.528027 en_US
dc.source.uri http://www.tandfonline.com/doi/abs/10.1080/0144929X.2010.528027?journalCode=tbit20 en_US
dc.subject enterprise resource planning systems; ERP product performance; impact of ERP; user groups en_US
dc.title Perceptual differences of enterprise resource planning systems between management and operational end-users en_US
dc.type Article-Abstract en_US
dc.identifier.year 2012 en_US
dc.identifier.journal Behaviour & Information Technology en_US
dc.identifier.issue 9 en_US
dc.identifier.volume 31 en_US
dc.identifier.database tandfonline.com en_US
dc.identifier.pgnos pp. 873-887 en_US


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