ICBR-2019 (2nd)International Conference on Business Research (ICBR) - 2019http://dl.lib.uom.lk/handle/123/146622024-03-28T15:54:15Z2024-03-28T15:54:15ZThe impression of work wear attire in the apparel industryKarunarathne, PVMHettiarachchi, UPhttp://dl.lib.uom.lk/handle/123/147692019-08-16T07:01:20ZThe impression of work wear attire in the apparel industry
Karunarathne, PVM; Hettiarachchi, UP
Getting dressed for work used to be pretty simple for administrative professionals
and other office workers. Men used to wear a suit and a tie, and women would
dress in a tailored dress or a skirt suit. In earlier days there was no variation in
fashion styles. But in the present, people are dressing down for office in
comfortable clothing instead of dressing up too formally. Business formal attire is
the most flattering clothing known for both men and women. But recently,
business casual attire and casual attire is becoming more popular among the
workforce. The newer generation has brought a much more different outlook on
work attire. The purpose of this study was to investigate whether work place
attires are becoming more casual, do employees prefer casual Fridays, do work
places have a business formal dress code, do employees prefer business formal
attire for work and what types of attire do employees prefer the most. This
investigative study is based on quantitative and qualitative research. The study is
confined to questionnaires which covered more than 100 employees in the fashion
industry in Sri Lanka. Secondary data were collected from books, articles, websites
and visual data such as pictures and photographs. The research found that
business casual attire is the most popular attire among employees, most of the
employees liked the idea of “casual Fridays”, and currently most organizations do
not have formal dress attire.
Human resource practices and turnover intention: a case study on internationalized tech-based small and medium gem and jewellery manufacturers in Kurunegala district of Sri LankaFernando, WMSNDasanayaka, SWSBMudalige, Dhttp://dl.lib.uom.lk/handle/123/147632019-08-15T07:01:22ZHuman resource practices and turnover intention: a case study on internationalized tech-based small and medium gem and jewellery manufacturers in Kurunegala district of Sri Lanka
Fernando, WMSN; Dasanayaka, SWSB; Mudalige, D
Internationalized Tech-based Small and Medium Enterprises (TSMEs) are one of
the major elements in the present globalized world scenario. In contemporary
circumstances, Human Resources (HR) have become the most noteworthy asset
for internationalized TSMEs as the ‘intellectual capacity’ is directly associated
with the achievement of TSME’s objectives through efficient and effective
management of technology, resources and people while balancing the cost
structure of the internationalized TSMEs at an optimal level. It is essential to
perfectly match the internationalized TSME’s small number of people with their
specific job roles within the internationalized TSMEs so as to face the dynamic
globalized business context whereas the turnovers directly affect the TSME’s
sustainable growth and development. There is a dearth of research regarding the
effects of human resource practices on turnover intention in Tech-based Small and
Medium Gem and Jewellery Enterprises in Sri Lanka. A sample of 176 employees
was selected using Multi-stage random sampling from the Gem and Jewellery
TSMEs which are located in the Kurunegala District. Both descriptive and
inferential techniques were used to analyze data. As per the findings, it was
observed that the employees are satisfied with the existing human resources
practices in the Gem and Jewellery TSMEs in the Kurunegala district. In
accordance with the correlation coefficient analysis, there is a strong negative
correlation between HR practices and turnover intention. In addition, all six
human resource practices (Job Information, Job Analysis, Career Development,
Work-Family Balance, Supervisor Support and Compensation) identified within
this study context, affected the employee turnover intention within an
internationalized TSME in a negative manner.
Importance of leadership to success of digital workplaceJayathilake, HDhttp://dl.lib.uom.lk/handle/123/147612019-08-15T07:01:22ZImportance of leadership to success of digital workplace
Jayathilake, HD
Leadership is the capacity to translate vision into reality. The dilemma of how to
lead a company is spread throughout every industry and the dilemma has
intensified due to the disruption caused by industry 4.0 which creates a new digital
workplace where employee agility is increased by inculcating new, efficient,
digital technologies. To gain faith of the followers, a leader needs to know the rules
and behaviors that are supposed to be followed in the time of the 4th industrial
revolution that is currently reshaping the world. This paper is constructed by
evaluating articles published from 1991 to 2019 and from the ideas of experts in
the industry of digital workplaces, and developing a conceptual framework to
outline the connectivity and correlation of industry 4.0, Industrial psychology,
Multi-generational Workflow and Big Data on Resonant Leadership Style with
Employees’ first leadership approach to manage the digital workplace of
Information technology enabled business process outsourcing (ITES-BPO)
organizations. The research also emphasizes how human and machine
incorporated research works should follow in the future for Asian context to adapt
with industrial psychology for enhancing the employee work-life balance by
researching with more proper validation with real-world simulation though
pragmatic worldview approach with the research design using explanatory
sequential method.
Impact of customer satisfaction on customer loyalty and intention to switch in commercial banking sector in Sri LankaJayasekara, BEAhttp://dl.lib.uom.lk/handle/123/147602019-08-15T07:01:17ZImpact of customer satisfaction on customer loyalty and intention to switch in commercial banking sector in Sri Lanka
Jayasekara, BEA
To obtain the competitive advantage in the dynamic financial industry, banks
always concentrate on fulfilling their customers’ needs and demands. The current
study attempts to find the impact of customer satisfaction on loyalty and intention
to switch in the commercial banking sector in Sri Lanka. The population consists
of customers of banks in Sri Lanka and the target population consists of customers
of banks in the Colombo district. The sample is derived from the simple random
sampling method and a questionnaire is used to collect primary data from 150
commercial bank customers. The dependent variable is intention to switch, the
independent variable is customer satisfaction and the mediator variable is
customer loyalty. The study reveals that customer satisfaction moderately affects
customer loyalty and there is a negative relationship between customer
satisfaction and switching intention. However, there is no impact of customer
satisfaction and customer loyalty on switching intention. Also, other than
customer satisfaction and customer loyalty, there are several other factors
affecting the intention to switch. As per the findings of the study, there is no
statistically significant association of age, gender, occupation, highest education
level and marital status with customer satisfaction, customer loyalty and
intention to switch. Monthly income level of the respondents also does not have a
significant association with customer loyalty and intention to switch but there is
a statistically significant association between income level and customer
satisfaction. Finally, the study identified that customers are switching from the
existing bank due to an external reason such as the existing bank not complying
with some special request or to obtain some exclusive benefits at another bank.