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Browsing by Conference Proceedings "IEEE International Conference on Electrical, Computer and Communication Technologies (ICECCT), Coimbatore, India,"

Browsing by Conference Proceedings "IEEE International Conference on Electrical, Computer and Communication Technologies (ICECCT), Coimbatore, India,"

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  • Sentiment analysis: Measuring sentiment strength of call centre conversations 
    Priyadarshana, YHPP; Gunathunga, KIH; Perera, KKANN; Ranathunga, L; Karunaratne, PM; Thanthriwatta, TM [Conference-Abstract]
    Measuring sentiment strength can be considered as one of the key areas of sentiment analysis. The existing sentiment word scoring functions are based on the intensity of adjectives in the sentences. To date, there is a ...