65 4. References Campion, MA, Medsker, GJ and Higgs, AC 1993, ‘Relations between work group characteristics and effectiveness: implications for designing effective work groups’, Personnel Psychology , vol. 46, no. 4, pp. 823-847, viewed 24 October 2007, < www.blackwel-synergy.com/doi/abs/10.1111/j.1744-6570.1993.tb01571.x >. Cannon-Bowers, JA, and Salas, E 2001, ‘Reflections on shared cognition’, Journal of Organizational Behavior, vol. 22, no. 2, pp. 195–210. Cannon-Bowers, JA, Salas, E, Converse, S 1993, ‘Shared Mental Models in expert team decision making’, in Castellan, N.J. (ed) Individual and Group Decision Making, Lawrence Erlbaum and Associates, Hillsdale, NJ, pp. 221-246. Cohen, SG, and Bailey, DE 1997, ‘What makes teams work: group effectiveness research from the shop floor to executive suite’, Journal of Management, vol. 23, no. 3, pp. 239–290, viewed on 23 October 2007, . Cooke, J, Salas, E, Kiekel, PA and Bell, B 2004, ‘Advances in measuring team cognition’, in Salas, E and Fiore, S. M (eds) Team Cognition: Understanding the Factors that Drive Process and Performance , American Psychological Association Washington, DC, pp. 83-106. Davidson, EJ and Tay, ASM 2003, ‘Studying Teamwork in Global IT Support’, in Proceedings of the 36th Hawaii International Conference on System Sciences. Davis, SH 2001, ‘How to measure team effectiveness: a model’, Training Journal, pp. 24–26. Demirors, E, Sarmagik, G and Demirors, O 1997, ‘The role of teamwork in Software development: Microsoft case study’, in Proceedings of the 23rd EUROMICRO Conference, pp. 129-133, viewed on 30 March 2008, < http://ieeexplore.ieee.org/xpls/abs_all.jsp?tp=&arnumber=617239&isnumber=13462> .. Doolen, TL, Hacker, ME and Aken, EV 2006, ‘Managing organizational context for engineering team effectiveness’, Team Performance Management, vol. 12, no. 6, pp. 138-154, viewed on 27 October 2007, . Edwards, HK and Sridhar, V 2003, ‘Analysis of the Effectiveness of Global Virtual Teams in Software Engineering Projects’, in Proceedings of the 38th Hawaii International Conference on System Sciences. 66 Flood, PC, Hannan, EK, Smith, G, Turner, T and West, MA 2005, ‘Chief executive leadership style, consensus decision making, and top management team effectiveness’, European Journal of Work and Organisational Psychology, vol. 9, no. 3, pp. 401-420, viewed 12 October 2007, . Gibson, CB and Zellmer-Bruhn, ME 2001, ‘Metaphors and meaning: An intercultural analysis of the concept of teamwork’, Administrative Science Quarterly, vol.46, pp. 274-303. Gopal, A, Krishnan, MS, Mukhopadhyay, T and Goldenson, DR 2002, ‘Measurement programs in Software development: determinants of success’, IEEE Transactions on Software Engineering, vol. 9, no 28, pp. 863 - 875. Hare, AP and Hare, SE 2003, ‘Team mental models and team size’, Paper presented at the annual meeting of the American Sociological Association, Atlanta Hilton Hotel, GA: Atlanta, viewed 4 August 2008, . Harrison, DA, Price KH and Bell, MP 1998, ‘Beyond relational demography: Time and the effects of surface – and deep – level diversity on work group cohesion’, The Academy of Management Journal, vol. 41, no 1, pp. 96-107, viewed 25 October 2007, . Imbrie, PK, Maller, SJ and Jason C 2005, ‘Assessing team effectiveness’, in Proceedings of the American Society for Engineering Education Annual Conference & Exposition. Guzzo, R.A. and Salas, E. (eds) 1995, ‘Understanding the dynamics of diversity in decision-making teams’, San Francisco, CA: Jossey-Bass, pp. 204–61. Kang, HR, Yang, HD and Rowley, C 2006, ‘Factors in team effectiveness: cognitive and demographic similarities of software development team members’, Human Relations, vol. 59, no. 12, pp. 1681-1710, viewed 20 October 2007, . Katzenbach, JR and Smith, DK 1993, ‘The Wisdom of Teams Creating the High Performance Organization’, Harvard Business School Press, Boston. Kraiger, K and Wenzel, LH 1997, ‘Conceptual development and empirical evaluation of measures of Shared Mental Models indicators of team effectiveness’, in Brannick, MT, Salas, E and Prince, C (eds), Team Performance Assessment and Measurement: Theory, methods, and applications,. Lawrence Erlbaum Associates, pp. 63-84. Klimoski, R and Mohammed, S 1994, ‘Team mental model: construct or metaphor?’, Journal of Management, vol. 20, no. 2, pp. 403-437. 67 Levesque, LL, Wilson, JM and Wholey D 2001, ‘Cognitive divergence & Shared Mental Models in software development project teams’, Journal of Organizational Behavior, vol. 22, pp 35–44. Lim, B and Klein, KJ 2006, ‘Team mental model and team performance: A field study of the effects of team mental model similarity and accuracy’, Journal of Organizational Behaviour, vol. 27, pp. 403–418, viewed 6 May 2007, . Kuo, C 2004, ‘Research on impacts of team leadership on team effectiveness’, Journal of American Academy of Business, vol. 5, no 2, pp. 266–277, viewed 16 October 2007, < www.jaabc.com/journalv5n2preview.html>. Massachusetts Institute of Technology, ‘Guide for creating teams: definition of team’, viewed 20 October 2008, . Mathieu, JE, Heffner, TS, Goodwin, GF, Salas, E and Cannon-Bowers, JA 2000, ‘The influence of Shared Mental Models on team process and performance’, Journal of Applied Psychology, vol. 85, no. 2, pp. 273-283. Mathrani, A., Viehland, D and Parsons, D 2005, ‘Dynamics of Offshore Software Development Success: The Outsourcers’ Perspectiv’, viewed 14 August 2008, . Ochani, Manju, Chowdhury, Sanjib, Ponthieu, Louis 2002, ‘Demographic characteristics to consider for teaming up an effective high-tech entrepreneurial firm: some empirical evidence’, Journal of Business and Entrepreneurship, viewed 4 July 2008, . O’Reilly, CA, Williams, KY and Barsade, S 1998, ‘Group demography and innovation: Does diversity help?’, Research on Managing in Groups and Teams, vol. 1, pp. 183-207. Rouse, WB and Morris, NM 1986, ‘On looking into the black box: Prospects and limits in the search for mental models’, Psychological Bulletin, vol. 100, pp. 349–363. Rising Demand: The increasing demand for IT workers spells a challenging opportunity for the IT industry 2007, Sri Lanka Information and Communication Technology Association, viewed 19 August 2008, . Sahay, S, Nicholson, B and Krishna, S 2003, Global IT Outsourcing - Software Development across Borders, Cambridge University Press, United Kingdom. 68 Sawyer, S, and Guinan, PJ 1998, Software development: Processes and performance, IBM Research, viewed 17 August 2008, < http://www.research.ibm.com/journal/sj/374/sawyer.txt>. Sekaran U 2006, Research Methods for Business A Skill-Building Approach, 4th edition, John Wiley & Sons, Singapoe. Singh, AK and Muncherji, N 2007, ‘Team effectiveness and its measurement: a framework’, Global Business Review, vol. 8, no 1, pp. 119-133, viewed 10 October 2007, . Stout, RJ, Cannon-Bowers, JA and Salas, E 1996, ‘The role of Shared Mental Models in developing team situational awareness: Implications for training’, Training Research Journal, vol. 2, pp. 86-116. Software Development and Outsourcing Terms and Definitions 2006, viewed 3 August 2008, . The Basics of Team Building, n.d., viewed 25 October 2007, . The Irish Software Engineering Research Center 2008, Globally Distributed Software Development 2008, viewed 17 October 2008, . Webber, SS, Chen, G, Payne, SC, Marsh, SM and Zaccaro, SJ, 2000,’Enhancing team mental model measurement with performance appraisal practices’, Organizational Research Methods, vol. 3, no. 4, pp 307–322, viewed 10 October 2008, . Williams, KY and O'Reilly, CA. 1998, ‘Demographic and diversity in organizations: A review of 40 years of research’, Research in Organizational Behavior vol. 20, pp. 77- 140.